Woman: ... Hello Ann ... it’s Sarah Smith. I think l left my (1) glasses in your house yesterday. I had my (2) bag with me but they’re not in there. Can you have a look and see if you can find them? I’ll be in all day if you want to call back.

Man: ... Hi Mum, it’s Alex. I should be arriving about 6 o’clock tomorrow evening.

Could you come and get me from the station? I’ve got lots of (3) luggage, it’ll fill the car! I’ll give you a call when the train gets in. Thanks ... see you tomorrow.

Woman: ... Morning Ann, it’s Helen here. I was wondering if you could come to (4) lunch this Saturday? About 12 o’clock. If you can’t manage Saturday, Sunday would be fine. I’d like you to meet some (5) American friends who are visiting. Look forward to hearing from you.

Man: Mrs Jackson, this is Premier Travel. I’m just calling to tell you that your holiday (6) tickets have arrived and you can come and get them any time. There’s one small change in flight time, but it simply means that your flight out to Spain leaves at (7) 9.30 am rather than 7.30. I thought you’d probably be pleased! It means checking in at 7.30 instead of 5.30, so you won’t be quite so (8) exhausted when you arrive. Call if you have any queries. Bye.

Woman: ... Hello Ann, sorry to (9) trouble you on your day off, but it’s Mary at the office.

There’s a real problem at the new Australian office and the (10) manager needs to speak to you urgently. Can you ring me whenever you get in - call me at home if it’s after 7.00. Thanks a lot.